SmallBizGenius Analysis
Carouselchecks receives mixed reviews regarding check quality and shipping, but many customers praise their customer service. The company specializes in providing personalized checks and related accessories.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
8.5/10Many reviewers highlight positive experiences with Carouselchecks' customer service, praising the politeness, helpfulness, and efficiency of the representatives. Several reviewers specifically mentioned receiving prompt and personalized assistance, such as when correcting errors in their orders or needing help with the online ordering process.
25 reviews mention thisCheck Quality
4.0/10A recurring issue is the difficulty in detaching checks without tearing, with some vendors even refusing to accept them. Reviewers also mention thin or cheap paper quality.
20 reviews mention thisShipping & Delivery
5.0/10Several reviewers reported slow shipping times and a lack of communication regarding order status. Some also complained about unexpected or high shipping and handling fees.
15 reviews mention thisEase of Ordering
8.0/10Many reviewers found the online ordering process to be easy and straightforward. They appreciated the clear instructions and prompts that guided them through the customization process.
12 reviews mention thisPricing & Value
7.0/10Several reviewers mentioned that Carouselchecks offers competitive pricing compared to banks and other check providers. However, some reviewers felt misled by the advertised prices, claiming they were for a single pad of checks rather than a full box.
10 reviews mention thisPros & Cons
What Customers Love
"Lady that took my order was very polite and professional"
"Easy to do and arrived fast from the time I ordered"
"Price great product!: Price and quantity when compared to bank price. Great deal!"
"Prompt delivery; fair price"
"I love being able to personalize aspects of my life and this is..."
Common Complaints
"The checks are extremely difficult to detach without tearing! Several vendors have shown displeasure or refused..."
"I have been waiting for my order for 12 days and they are doing nothing about it, delivery company no nothing about there tracking details.I'm still waiting."
"They charged me for shipping and handling almost as much as for the checks themselves and they didn't even show it when I put my credit card in---only after I paid!"
"Carousel advertises a box of checks (100 checks) at a comparable rate to other providers. Buyers beware, their "low" prices are for a single PAD of checks (25 checks) NOT a box of checks."
"I ordered my checks online and input the routing number and account number correctly ( i printed my receipt) and they came wrong."
Common Questions About Carouselchecks
Answers derived from customer review patterns
Is Carouselchecks legit and trustworthy?
Carouselchecks appears to be a legitimate company, but customer experiences are mixed. While many customers report positive experiences with customer service and ease of ordering, a significant number have reported issues with check quality, shipping delays, and unexpected fees. The company does fulfill orders, but reliability in terms of product quality and delivery speed seems inconsistent. Potential customers should carefully weigh the positive and negative feedback before placing an order.
Based on 45 reviewsDoes Carouselchecks have good customer service?
Many reviewers praise Carouselchecks' customer service, describing representatives as polite, helpful, and efficient. Some reviewers specifically mentioned receiving prompt assistance in correcting errors or navigating the ordering process. However, a few reviewers reported difficulty reaching customer service or receiving timely responses. Overall, the majority of feedback suggests that Carouselchecks provides a positive customer service experience.
Based on 25 reviewsIs Carouselchecks worth it for small businesses?
Carouselchecks can be a worthwhile option for small businesses seeking custom-designed checks at competitive prices. The company offers a range of personalization options, which can be beneficial for branding. However, small business owners should be aware of the reported issues with check quality and shipping delays, as these could potentially impact their operations. It's advisable to order a small batch initially to assess the product quality and delivery speed before placing a larger order.
Based on 15 reviewsWhat is Carouselchecks' shipping like?
Shipping experiences with Carouselchecks appear to be inconsistent. While some customers report prompt delivery, a significant number have complained about slow shipping times and a lack of communication regarding order status. Some reviewers also mentioned unexpected or high shipping and handling fees. Customers who require their checks urgently may want to consider alternative providers or inquire about expedited shipping options, keeping in mind that expedited processing isn't always honored.
Based on 15 reviewsWhy are Carouselchecks so hard to tear?
A common complaint among Carouselchecks reviewers is the difficulty in detaching checks without tearing. This issue seems to stem from insufficient perforation or the use of thick paper stock. Some customers have reported that vendors have refused to accept checks due to the tearing issue. This problem appears to be a recurring one, suggesting a potential quality control issue in the check manufacturing process.
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